We want you to love your Teotally socks. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return and exchange policy.
The Rules:
- 14-Day Window: You have 14 days from the date you receive your order to request a return or exchange.
- Original Condition: For hygiene reasons, items must be unworn, unwashed, and in their original packaging with all tags attached. We cannot accept returns for socks that show any signs of wear.
- Return Shipping: Please note that customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect.
- Once we receive the product, your refund will be processed within 5-7 business days.
How to start a return:
To initiate a return or exchange, please contact us via one of the following methods with your order number and reason for the request:
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Email: Send us a message at
toetallysocksau@gmail.com. -
Online Form: Fill out our [Contact Us] form.
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Direct Message: Leave us a message via our website/social media.
Once we receive your request, we’ll guide you through the next steps and provide the return shipping address!